I am a creative strategist with expertise in modernization, digital transformation, and organizational change. In other words, I work with leaders to craft and achieve the strategy for their organization's future.
In my career I have been a product manager, service designer, user researcher, program designer, and advisor to senior executives transforming the products, services, and/or organizations they run. In every role I translate deep understanding of human and organizational needs into viable solutions.
For the past five years I worked with the Department of Veterans Affairs and the White House to modernize the way the federal government delivers services to the public. From co-founding the first agency-level team of the U.S. Digital Service and modernizing the Veterans application for healthcare, to piloting and scaling the Human-Centered Design methodology with an intrepid team at the VA Center for Innovation and serving as Senior Policy Advisor the U.S. Chief Technology Officer at the White House, I have experienced first hand what it takes to modernize and transform large and complex organizations.
I am currently building my own venture, fellowing at Georgetown’s Beeck Center, teaching at Columbia University, and working as an independent advisor, helping leaders across industries effectively navigate the complex process of improving their product / service / organization.
Shoot me an email if you'd like to talk about working together.
In the press
Inside Obama's Stealth Startup, Fast Company
Designs on VA, New York Times