I am a creative strategist with expertise in modernization, digital transformation, and organizational change. In other words, I work with leaders to craft and achieve the strategy for their organization's future.
In my career I have been a product manager, service designer, user researcher, program designer, and advisor to senior executives transforming the products, services, and/or organizations they run. In every role I translate deep understanding of human and organizational needs into viable solutions.
For the past five years I worked with the Department of Veterans Affairs and the White House to modernize the way the federal government delivers services to the public. From co-founding the first agency-level team of the U.S. Digital Service and modernizing the Veterans application for healthcare, to piloting and scaling the Human-Centered Design methodology with an intrepid team at the VA Center for Innovation and serving as Senior Policy Advisor the U.S. Chief Technology Officer at the White House, I have experienced first hand what it takes to modernize and transform large and complex organizations.
I am currently building my own venture, teaching at Columbia University, and working as an independent advisor, helping leaders across industries effectively navigate the complex process of improving their product / service / organization.
Shoot me an email if you'd like to talk about working together.
In the press
Inside Obama's Stealth Startup, Fast Company
Designs on VA, New York Times